T-Mobile Software Outage–This Time, They Have an Excuse
“We again apologize to those customers who were affected and may have been inconvenienced.”
-T-Mobile
On Wednesday, November 4th, 2009, T-Mobile offered a public apology to those who were affected by the software outage, which occurred a day prior and prevented customers from sending/receiving phone calls and text messages for the entire day. T-Mobile officials blame the software malfunction on a computer glitch that caused congestion within the network and claims that they are working on the problem, even though they never stated which software caused the glitch in the first place. Despite this lack of information, many users believe that it was a sidekick that caused the glitch, being that the sidekick users were punished the worst out of everyone. Their address books, as well as texts and other media, were erased from their phones.
I have T-Mobile as a cell phone carrier, and from experience, I can tell you that they are horrible when it comes to receiving adequate service. They get 5 full bright stars in terms of customer services and pricing, but their service, in a way, SUCKS! I had a Blackberry last year and after a year or so passed, I began to get “call drops”, which T-Mobile is VERY famous for. In addition to that, I would be in the middle of a conversation, and all of a sudden, the person I am talking to could not hear me anymore, even though I could hear them perfectly. This led to me purchasing a new phone from T-Mobile (The Samsung Behold).
Another thing that I hate about T-Mobile, is that they do not allow me to block numbers. Anyone out there that who is as beautiful as I am will understand that we have stalkers–people that can’t stop thinking about us and calling us. Those unwanted phone calls and text messages annoys us, disturbs us, and most importantly, runs up our minutes and text messages. I called T-Mobile and explained the situation and asked them if they could block this certain number, and they replied saying that they don’t have the technology to do so, and gave me 10 extra text messages. UNBELIEVABLE! You are, supposedly, a multi-million dollar company and you can’t supply your customers with call blocking features? What am I supposed to do if this person continues to call me and text me, which they don’t anymore THANK GOD!
I am not the only one who is dissatisfied with T-Mobile’s lack of good service. Here are some other quotes from T-Mobile users who were affected on Tuesdays’ outage:
“It would be nice if they offer compensation. I could not make or receive calls from 5:30pm until after midnight eastern time in the DC area.” – Tom
“My wife got home with anger on November 3rd, 2009. That afternoon after work, she couldn’t make a phone call from her cell phone. She carried plenty of goods both hands, and she wanted my help but she just couldn’t reach me from the phone. I was sleeping on sofa until she entered the house and woke me up with anger. I supposed to open the door and helped her out on her stuff, but I did not. I tried to call 611, but failed. I wonder if T-mobile can fix that problem forever or I will switch to other carrier after my contract ends.” – cwang4ever
“In New York, their service is spotty anyway, unless you live in Manhattan. There were many people in Tmobile store near Wall Street and most of us were understandably UNHAPPY. I switched from Verizon due to cost but I’d rather pay for good service than no service. 10 months left and counting.” – sonji3
“It is not true that the outage is over. My phone is fine but wife’s phone can only place outgoing calls, it cannot recieve phone calls, texts or voicemails. I just talked to tech support and they said that the outage was still going on. I think they should prob say that on their website instead of saying that everything is fixed now.” – jbsutts
The list goes on and on. I agree with all of these statements. I think Tom, and other T-Mobile users, should get compensation. I was at school all day on Tuesday, so I didn’t really notice if my phone was affected or not. Probably not. But anyways, in regards to cwang4ever, I couldn’t help but laugh. I know his wife was really upset that no one was able to help her with those groceries. She has no one to blame but T-Mobile. Also, if what jbsutts is saying is true, than I think that is bad publicity on T-Mobile’s part. You don’t say a problem is fixed with your company when it is not. What is wrong with these people? I don’t blame sonji3 for switching over to Verizon if that is the case.
